Customer Service

Ordering FAQ

Shipping Information

We offer free Media Mail shipping (2-9 business days in transit) for U.S. customers (unfortunately postal rate increases necessitate excluding HI and AK), as well as USPS priority mail (2-3 business days), and International USPS service (transit times may vary). Shipping times are estimates provided by the post office, but are not guaranteed. UPS and Fed-Ex may be available upon request. Please email us with shipping questions or requests at tachyon [@] tachyonpublications.com.

How long does it take to receive a book from Tachyon Publications?

Tachyon Publications generally ships your purchases within two business days – over the holiday season, we will ship as soon as possible. If you are ordering for the holiday season and choose Media Mail, we suggest you place your order by December 13th.

I have a problem with my order, what do I do?

Contact us at 415.285.5615 (or email us at tachyon [@] tachyonpublications.com) and we will resolve the issue as soon as possible.

Where to Order

-Our books are available at all major online and brick-and-mortar retailers.
-To order directly from Tachyon go to our books page
-Use Indiebound to find independent bookstores in your area and/or to order directly from them online.
-Retailers, booksellers, libraries, universities, and wholesalers:

Until the end of 2019, please order via Publishers Group West and Ingram Content Group

Email: ips@ingramcontent.com
Phone: 866.400.5351 | Fax: 800.838.1149

As of January 1st, 2020, Tachyon is distributed to the book trade (retailers, libraries, universities, and wholesalers) by Baker & Taylor Publisher Services

Baker & Taylor Publisher Services
30 Amberwood Parkway
Ashland, OH 44805 USA

Voice
Local / International: 567.215.0030
Toll-Free: 888.814.0208

Email
info@btpubservices.com

Returns & Exchanges

Direct sales are final, however, all books are exchangeable. We will replace damaged books.

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